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Return Policy

HiTouch Business Services Return Policy


What if an item is defective or no longer needed?

You may return your purchase to HiTouch Business Services within 30 days if the item(s) are unassembled and in the original packaging.

All returned products must be in original condition and packaging. Unfortunately, we cannot accept items that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please feel free to email us at FCR@hitouchbusinessservices.com.

The FDA restricts the return of food and drug products. Please contact customer service prior to requesting a return of perishable food and drug items.


What If my order arrives damaged?

HiTouch Business Services must be notified of damaged product within 30 calendar days. Even if the package appears only slightly damaged, write "package damaged" when you sign for delivery. Please notify us of damaged product as quickly as possible.

If Shipped via Truck Freight, UPS or FedEx

• Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
• If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

What if my order arrives and I am shorted an item?

Please notify us within 5 business days from the date of delivery.

What if an item is a special order?

Items that are customized or fulfilled outside of our normal fulfillment channels require authorization prior to HiTouch Business Services accepting the return. These returns will be reviewed on a case by case basis. Returns that are not due to manufacture defects may be subject to deductions for freight and/or restocking fees. Return authorization is not guaranteed on special order or customized items.

How can I return an item?
Using our Standard Return Policy:

• Log into your HiTouch Business Services account, go to your orders, find the item to return and begin Return process, by clicking on the return link next to the order. You can also email a return request to FCR@hitouchbusinessservices.com or call our First Contact Resolution team at 1-866-HiTouch.
• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied, or full credit may not be issued.
*All returned products must be in original condition and packaging; otherwise, additional chargers may occur