In June of 2018, the world’s largest office solutions provider, Staples®, acquired HiTouch Business Services, one of the largest independent office products dealers in the United States.
Together We Are Stronger
HiTouch Business Services will pair our high-touch, customer-focused service approach to business with the technology, logistics and supply chain elements of the world’s largest office solutions provider, Staples®, to become the leading business solutions provider in the U.S.
HiTouch Business Services, powered By Staples®
The benefits of HiTouch Business Services, powered by Staples®, goes unmatched in our industry, and we’re thrilled to offer this win-win scenario to our loyal customers as our partnership will provide:
Enhanced Customer Service
Customers will now receive enhanced value and service through our customer-centric Business Consultants, and the new First Contact Resolution center. Our business consultants will continue to serve our customers’ as their business solutions provider in the field but now will have the power of the HiTouch Sales Solutions Team and the First Contact Resolution center, providing one call resolutions to your customers questions or issues.
New Online Ordering System
HiTouch Business Services, powered by Staples®, will offer a new online ordering system that will take our online ordering experience to the next level, integrating ease of use and efficiencies in ordering and invoicing.
Access to Products
Our customers will have access to more than 500,000 products through the Staples® world-class supply chain of 25 fulfillment centers equaling 11 million square feet.
HiTouch Business Services, powered by Staples®, will work together to provide a strong last-mile of delivery, delivering products fast and efficiently to our customers, keeping costs low and technology high with real-time delivery updates.