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Voluntary Product Accessibility

Voluntary Product Accessibility Template - Version 1.3

The purpose of the Voluntary Product Accessibility Template, or VPAT, is to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial "Electronic and Information Technology" products and services with features that support accessibility. It is assumed and recommended that offerers will provide additional contact information to facilitate more detailed inquiries.

The first table of the VPAT provides a summary view of the Section 508 standards (the "Standards"). The subsequent tables provide more detailed descriptions of each subsection. There are three columns in each table. Column one of the Summary Table describes the subsections of subparts B and C of the Standards. The second column describes the supporting features of the product or refers you to the corresponding detailed table, e.g., "equivalent facilitation." The third column contains any additional remarks and explanations regarding the product. In the subsequent tables, the first column contains the lettered paragraphs of the subsections. The second column describes the supporting features of the product with regard to that paragraph. The third column contains any additional remarks and explanations regarding the product.

Please note that there is an additional HiTouch Business Services, LLC web site (www.hitouchbusinessservices.com), which is used by HiTouch Business Services, LLC, to market its services to commercial customers and prospects. That website is not compliant with the Section 508 Standards.

Date: May 27, 2011
Name of Product: HiTouch Business Services, LLC (www.hitouchbusinessservices.com)
Contact for More Information: 1-866-HiTouch / Accessibility@Staples.com

Summary Table

Criteria	Supporting Features	Remarks and Explanations
Section 1194.21 Software Applications and Operating Systems	Not Applicable	HiTouchBusinessServices.com is not a software application or operating system.
Section 1194.22 Web-based Internet Information and Applications	Conforms to 12 of 16 standards	Please refer to attached VPAT for detailed explanations.
Section 1194.23 Telecommunications Products	Not Applicable	HiTouchBusinessServices.com is not a telecommunications product.
Section 1194.24 Video and Multi-media Products	Not Applicable	HiTouchBusinessServices.com is not a video or multimedia product.
Section 1194.25 Self-Contained, Closed Products	Not Applicable	HiTouchBusinessServices.com is not a self-contained, closed product.
Section 1194.26 Desktop and Portable Computers	Not Applicable	HiTouchBusinessServices.com is not a desktop or portable computer.
Section 1194.31 Functional Performance Criteria	Conforms to 5 of 6 standards	Please refer to attached VPAT for detailed explanations.
Section 1194.41 Information, Documentation, and Support	Conforms to 3 of 3 standards	Please refer to attached VPAT for detailed explanations.

Section 1194.21 Software Applications and Operating Systems - Detail

Criteria	Supporting Features	Remarks and Explanations
(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a software application or operating system.
(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a software application or operating system.
(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a software application or operating system.
(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a software application or operating system.
(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a software application or operating system.
(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a software application or operating system.
(g) Applications shall not override user selected contrast and color selections and other individual display attributes.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a software application or operating system.
(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a software application or operating system.
(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a software application or operating system.
(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a software application or operating system.
(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a software application or operating system.
(l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a software application or operating system.

Section 1194.22 Web-Based Intranet and Internet Information Applications

Criteria	Supporting Features	Remarks and Explanations
(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content).	Supported with Minor Exception	This requirement is met with only a few minor exceptions. A text equivalent is provided for many of the non-text elements except: • Some images are missing an appropriate ALT attribute. This exception may affect users with vision difficulties or impairments, including those using assistive technology.
(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com contains no multimedia presentations.
(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup.	Supported	This requirement is fully met. All information conveyed through color in HiTouchBusinessServices.com is available in an alternate format.
(d) Documents shall be organized so they are readable without requiring an associated style sheet.	Supported	This requirement is fully met. Style sheets are not required to read documents within HiTouchBusinessServices.com.
(e) Redundant text links shall be provided for each active region of a server-side image map.	Not Applicable	This requirement is not applicable. There are no server-side image maps used within HiTouchBusinessServices.com.
(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape.	Not Applicable	This requirement is not applicable. There are no client-side image maps used within HiTouchBusinessServices.com.
(g) Row and column headers shall be identified for data tables.	Supported	This requirement is fully met. Row and column headers are identified for all data tables.
(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers.	Supported	This requirement is fully met. Data cells contain markup to associate them with all relevant row and column headers.
(i) Frames shall be titled with text that facilitates frame identification and navigation	Not Supported	This requirement is not supported. This exception will likely affect users with vision difficulties or impairments, including those using assistive technology.
(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.	Supported	This requirement is fully met. All refreshable content falls has been verified to fall within the allowed range.
(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.	Not Applicable	This requirement is not applicable. A text only page was not necessary to provide an accessible experience.
(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology.	Supported	This requirement is fully met. All information provided through scripts is identified with functional text that can be read by assistive technology.
(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with 1194.21(a) through (l).	Not Applicable	This requirement is not applicable. No applets, plug-ins or other applications are required to interpret HiTouchBusinessServices.com content.
(n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.	Supported with Exceptions	This requirement is only partially met. The following major scenarios are not fully supported: • Entering a password. • Using the order multiple items form. • Searching for items. This is due to the following issues: • Some INPUT elements use an empty linked LABEL element. • Some SELECT controls have no associated label. • Some Duplicate IDs exist. • Some LABEL controls contain incorrect 'FOR' definitions. This exception will likely affect users with vision difficulties or impairments, including those using assistive technology.
(o) A method shall be provided that permits users to skip repetitive navigation links.	Supported with Exceptions	This requirement is only partially met. The following major scenario is not supported: • The skip navigation link appears in the code, but is not selectable or discoverable by a Keyboard or JAWS user. This exception will likely affect users with vision difficulties or impairments, including those using assistive technology.
(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com does not have any features that require a timed response.

Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

Section 1194.23 Telecommunications Products - Detail

Criteria	Supporting Features	Remarks and Explanations
(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(k)(1) Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be tactilely discernible without activating the controls or keys.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(k)(2) Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be operable with one hand and shall not require tight grasping, pinching, twisting of the wrist. The force required to activate controls and keys shall be 5 lbs. (22.2N) maximum.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(k)(3) Products which have mechanically operated controls or keys shall comply with the following: If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.
(k)(4) Products which have mechanically operated controls or keys shall comply with the following: The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a telecommunications product.

Section 1194.24 Video and Multi-media Products - Detail

Criteria	Supporting Features	Remarks and Explanations
a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a video or multimedia product.
(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a video or multimedia product.
(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a video or multimedia product.
(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a video or multimedia product.
(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a video or multimedia product.

Section 1194.25 Self-Contained, Closed Products - Detail

Criteria	Supporting Features	Remarks and Explanations
(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach Assistive Technology to the product. Personal headsets for private listening are not Assistive Technology.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.
(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.
(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with 1194.23 (k) (1) through (4).	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.
(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.
(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.
(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.
(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.
(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.
(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.
(j) (1) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.
(j)(2) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.
(j)(3) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.
(j)(4) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Operable controls shall not be more than 24 inches behind the reference plane.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a self-contained, closed product.

Section 1194.26 Desktop and Portable Computers - Detail

Criteria	Supporting Features	Remarks and Explanations
(a) All mechanically operated controls and keys shall comply with 1194.23 (k) (1) through (4).	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a desktop or portable computer.
(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with 1194.23 (k) (1) through (4).	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a desktop or portable computer.
(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a desktop or portable computer.
(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com is not a desktop or portable computer.

Section 1194.31 Functional Performance Criteria - Detail

Criteria	Supporting Features	Remarks and Explanations
(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided.	Supported	This requirement is fully met. HiTouchBusinessServices.com provides one or more mode(s) of operation and information retrieval that either do not require user vision or provides support for assistive technology used by people who are blind or visually impaired.
(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided.	Supported	This requirement is fully met. HiTouchBusinessServices.com provides one or more mode(s) of operation and information retrieval that either (a) use audio and enlarged print output (not requiring visual acuity greater than 20/70) working together or independently, or (b) provides support for assistive technology used by people who are visually impaired.
(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided.	Supported	This requirement is fully met. HiTouchBusinessServices.com provides one or more mode(s) of operation and information retrieval that either do not require user hearing or provides support for assistive technology used by people who are deaf or hard of hearing.
(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com does not provide audio information important for the use of the product.
(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided.	Supported	This requirement is fully met. HiTouchBusinessServices.com provides one or more mode(s) of operation and information retrieval that either does not require user speech or provides support for assistive technology used by people with disabilities.
(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.	Supported with Minor Exceptions	This requirement is met with only a few minor exceptions. HiTouchBusinessServices.com provides one or more mode(s) of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength, except: • Popup message boxes have focus and control issues that make it difficult to navigate and close message and error boxes. Partial workaround: Using the F5 key or mouse will allow the popup box to be closed. These exceptions may affect users with dexterity difficulties or impairments. These exceptions may affect users with limited reach or strength.

Section 1194.41 Information, Documentation, and Support - Detail

Criteria	Supporting Features	Remarks and Explanations
(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge	Supported	Documentation is available on request, at no additional charge.
(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.	Not Applicable	This requirement is not applicable. HiTouchBusinessServices.com does not incorporate any additional accessibility and/or compatibility features, beyond what is available within the end-user's Operating System/Internet browser based upon current recommended coding standards for accessibility. There are no product specific accessibility or compatibility features to document.
(c) Support services for products shall accommodate the communication needs of end-users with disabilities.	Supported	This requirement is fully met. Support services for HiTouchBusinessServices.com accommodate the communication needs of end-users with disabilities. • For general Customer Service questions or technical support call Tech Help: 1-866-HiTouch or email us at customerservice@hitouchbusinessservices.com

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